Esport Supply Expert technicians are available from 8am – 11pm CST.
Don’t Burden Your IT Department
The vast majority of esports facility-related support tickets are submitted after hours or for gamer-specific issues outside of what is normally managed by most university help desk technicians.
Esports programs around the country often have to resort to either shadow IT solutions or place the burden on Esports Coaches or Administrators to address their issues. With Esport Supply’s Help Desk, your program has a dedicated team of Esports Technology Experts to ensure your facility’s technology is running as intended and provide dedicated support when and how your students need it.
- Multi-channel help desk
- Extended hours of operation managed by gamers for gamers to ensure your student’s issues are resolved quickly
- Analytics and reporting
- Warranty support
- Concierge Tier 1 Help Desk services
- Tier 2 and Tier 3 escalation to hardware and software vendors
Frequently Asked Questions
Students and Coaches are the primary users. However, we do see Administrators utilize during the initial set-up period of their esport facility.
Esport Supply Remote Help Desk is available 8am – 11pm CST.
Yes, we are available via Discord, Phone, and Email!